Refund policy

Last Updated: [DATE]

At [STORE NAME], we want you to be happy with your purchase. If there is a problem with your order, we are here to help.

This Return and Refund Policy explains when you may request a return, replacement, exchange, or refund and how to contact us.

1. Return Eligibility

You may request a return or replacement if:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong product.
  • The product is materially different from what you ordered.
  • The product qualifies for return under the terms stated on the product page or at checkout.

To be eligible for a return, the product should generally be unused, unworn, unwashed, and in its original condition, unless the return is due to a manufacturing defect, damage during delivery, or an incorrect item.

We may request photographs or other information to verify the issue before approving a return, replacement, or refund.

2. Return Timeframe

Return requests must generally be submitted within [X DAYS] days of the date the order was delivered.

To request a return, replacement, or exchange, contact us at:

[EMAIL ADDRESS]

Please include:

  • Order number
  • Name used for the order
  • Reason for the request
  • Photographs of the product, where applicable
  • Any other information reasonably required to process the request

Requests submitted after [X DAYS] days may not be eligible, except where otherwise required by applicable law.

3. How to Request a Return

To start a return:

  1. Contact us at [EMAIL ADDRESS] within [X DAYS] days of delivery.
  2. Provide your order number and details of the issue.
  3. If requested, provide clear photographs or other evidence.
  4. Wait for our confirmation and return instructions.
  5. If your return is approved, follow the instructions provided by our customer-support team.

Please do not send a product back without receiving return instructions from us first.

4. Damaged, Defective, or Incorrect Products

We take product quality seriously.

If your product arrives damaged, defective, or incorrect, please contact us at [EMAIL ADDRESS] within [X DAYS] days of delivery.

We may ask you to provide photographs of:

  • The product
  • The packaging
  • The shipping label
  • The defect or damage

After reviewing the issue, we may offer an appropriate solution, which may include:

  • A replacement product
  • An exchange
  • A refund
  • Another remedy available under applicable law

If the issue is confirmed to be our error or a manufacturing/shipping defect, we will generally cover reasonable return shipping costs where applicable.

5. Exchanges

Where available, we may offer exchanges for eligible products.

An exchange may be subject to:

  • Product availability
  • Size or variant availability
  • Return eligibility
  • Applicable shipping arrangements

If the requested replacement is unavailable, we may offer another appropriate solution, such as a refund or alternative product, subject to applicable law.

For size-related exchanges, [STATE YOUR SIZE-EXCHANGE RULE — e.g., "one size exchange is permitted within X days"].

6. Refund Process

Once we receive and inspect an approved returned product, we will determine whether it qualifies for a refund.

If your refund is approved, we will initiate the refund using the original payment method where reasonably possible.

Refunds are generally processed within [REFUND PROCESSING TIME] business days after the refund has been approved.

The time required for the refunded amount to appear in your bank account, card, UPI account, or other payment method may depend on your payment provider or financial institution.

You will be notified when the refund has been initiated, where applicable.

7. Partial Refunds

In certain circumstances, a partial refund may be offered where permitted by applicable law, including where:

  • A product has minor damage that does not materially affect its use and you agree to keep it.
  • Only part of a multi-item order is affected.
  • Another solution has been agreed upon between you and [STORE NAME].

Any applicable partial refund amount will be communicated before the refund is processed.

8. Return Shipping Costs

If the Product Is Defective, Damaged, or Incorrect

If the return is due to a confirmed defect, damage during delivery, incorrect product, or an error on our part, [STORE NAME] will [COVER/REIMBURSE] reasonable return shipping costs where applicable.

If the Return Is Due to Customer Preference

For eligible returns due to reasons such as change of mind, incorrect size selection, or personal preference, return shipping costs will generally be paid by the customer unless otherwise stated.

Return Shipping Cost: [RETURN SHIPPING COST / CUSTOMER PAYS RETURN SHIPPING]

We will communicate any applicable return-shipping requirements before you send the product back.

9. Non-Returnable Items

Unless otherwise required by applicable law, the following products may not be eligible for return:

  • Customized or personalized products made specifically according to your instructions.
  • Products that have been worn, washed, altered, or damaged after delivery.
  • Products returned without the required information or outside the applicable return period.
  • Products that are not in an eligible condition for resale, except where the return is due to a defect, damage, or our error.
  • Gift cards or digital products, where applicable.
  • Any product specifically identified as non-returnable on its product page.

This section does not limit any rights or remedies that cannot legally be excluded under applicable Indian law.

10. Print-on-Demand Products

Some of our products may be produced specifically after an order is placed.

Because these products may be made or printed specifically for your order, change-of-mind returns may be restricted where permitted by applicable law.

However, if you receive a defective, damaged, incorrect, or materially different product, please contact us at [EMAIL ADDRESS]. We will review the issue and provide an appropriate solution.

11. Order Cancellation

If you wish to cancel an order, contact us at [EMAIL ADDRESS] as soon as possible after placing the order.

We will attempt to accommodate cancellation requests received before the order enters processing or production.

Once an order has been processed, produced, packed, or shipped, cancellation may no longer be possible.

If cancellation is approved, any applicable refund will be processed according to the refund procedure described in this policy.

12. Refunds for Undeliverable or Returned Packages

If a package is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or another reason attributable to the customer, we will review the circumstances before determining whether a refund or reshipment is available.

If a refund is approved, applicable shipping or return costs may be deducted where permitted by applicable law and disclosed to you.

13. Refunds for Missing Items

If an item is missing from your order, please contact us at [EMAIL ADDRESS] within [X DAYS] days of delivery.

We may investigate the shipment with our fulfillment or delivery partner.

If the item is confirmed to have been missing, we may provide a replacement, refund, or another appropriate remedy.

14. Sale and Promotional Items

Products purchased during sales or promotional campaigns may be subject to additional return conditions.

Any special return or refund conditions will be displayed during the relevant promotion or on the applicable product page.

Sale or discounted products will still be covered by applicable consumer rights and legal protections that cannot be excluded.

15. No Refund for Normal Wear and Tear

Returns or refunds may not be available for damage caused by normal wear and tear, improper use, washing, alteration, accidents, or failure to follow reasonable care instructions.

This does not affect any rights you may have where a product was defective at the time of delivery or otherwise does not meet applicable legal requirements.

16. Fraudulent or Abusive Return Requests

We reserve the right to investigate suspected fraudulent, misleading, or abusive return or refund requests.

Where permitted by law, we may refuse a request where there is reasonable evidence of fraud or misuse of our return process.

Nothing in this section limits your statutory consumer rights.

17. Customer Support

If you have a problem with your order, please contact us. We encourage customers to reach out before leaving a product review or taking further action so that we have an opportunity to resolve the issue.

Email: [EMAIL ADDRESS]
Customer Support: [CUSTOMER SUPPORT EMAIL/PHONE]
Business Hours: [BUSINESS HOURS]

Please include your order number when contacting us.

18. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes to our products, fulfillment process, return arrangements, or applicable law.

The updated version will be posted on this page with a revised "Last Updated" date.

19. Contact Us

For return, replacement, exchange, or refund requests, contact:

[STORE NAME]

Email: [EMAIL ADDRESS]
Customer Support: [CUSTOMER SUPPORT EMAIL/PHONE]
Business Address: [BUSINESS ADDRESS]
Website: [WEBSITE URL]

We appreciate your trust in [STORE NAME] and will make reasonable efforts to resolve eligible issues fairly and efficiently.