Shipping policy

Last Updated: [DATE]

Thank you for shopping with [STORE NAME]. We want your order to reach you safely and on time. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Methods

We offer delivery through trusted shipping and logistics partners.

Depending on your location and product availability, available shipping methods may include:

  • Standard Shipping
  • Express Shipping, where available
  • Other delivery options displayed at checkout

The shipping method available for your order may depend on your delivery location, product, and courier availability.

2. Order Processing Time

Orders are generally processed within [PROCESSING TIME] business days after successful payment and order confirmation.

Processing time includes preparing, packing, and handing your order over to the shipping carrier.

Please note that processing time is separate from the delivery time.

Orders placed on weekends or public holidays may begin processing on the next business day.

For customized, made-to-order, or print-on-demand products, additional processing time may apply. Any applicable timeframe will be communicated on the product page or during checkout.

3. Delivery Timeframes

After your order has been processed and shipped, estimated delivery times are:

  • Within India: [X-X BUSINESS DAYS]
  • Remote or difficult-to-reach locations: [X-X BUSINESS DAYS]
  • Express delivery: [X-X BUSINESS DAYS], where available

Delivery estimates are approximate and may vary depending on your location, courier availability, weather, public holidays, and other circumstances outside our reasonable control.

The estimated delivery date shown during checkout or in your shipping confirmation should be used as the most relevant estimate for your order.

4. Shipping Costs

Shipping charges are calculated based on factors such as your delivery location, order size, product, and selected shipping method.

Our current shipping charges may include:

  • Standard Shipping: [SHIPPING COST]
  • Express Shipping: [EXPRESS SHIPPING COST]
  • Free Shipping: [FREE SHIPPING CONDITION, IF APPLICABLE]

The applicable shipping charge will be displayed at checkout before you complete your purchase.

We may offer free or discounted shipping during promotional periods. Any conditions for such offers will be clearly communicated at the time of the promotion.

5. Order Tracking

Once your order has been shipped, we may send you a shipping confirmation containing tracking information.

You can use the tracking number or tracking link provided by us or our shipping partner to check the status of your shipment.

Please allow up to [TRACKING UPDATE TIME] for tracking information to appear after your order has been shipped.

If you have not received tracking information within the expected timeframe, please contact us at [EMAIL ADDRESS] with your order number.

6. Delivery Address

Please make sure that your shipping address, phone number, and other delivery information are accurate and complete when placing your order.

We are not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If you realize that you entered an incorrect address, contact us as soon as possible at [EMAIL ADDRESS].

We will try to update the address before the order is shipped, but we cannot guarantee that changes will be possible after processing or shipment has begun.

7. Delivery Attempts

Our delivery partner may make multiple delivery attempts depending on its policies.

If delivery cannot be completed because of an incorrect address, customer unavailability, refusal to accept the package, or other circumstances attributable to the customer, the package may be returned to the sender.

If a returned package needs to be shipped again, additional shipping charges may apply where permitted.

8. Delayed or Late Deliveries

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes include:

  • Courier or logistics delays
  • Weather conditions
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Strikes or operational issues
  • Government restrictions
  • Incorrect or incomplete delivery information
  • High-volume periods or sales events
  • Remote-location delivery constraints
  • Other circumstances beyond our reasonable control

A delayed delivery does not automatically qualify for a refund unless otherwise required under applicable law or our applicable refund policy.

If your order appears significantly delayed, please contact us at [EMAIL ADDRESS] with your order number so we can assist you.

9. Lost, Damaged, or Incorrect Orders

If your package arrives damaged, please contact us at [EMAIL ADDRESS] as soon as possible.

Where appropriate, we may request:

  • Your order number
  • Photographs of the package
  • Photographs of the product
  • A description of the issue
  • Other information reasonably necessary to investigate the problem

If you receive the wrong product or your order is confirmed as lost or damaged in transit, we will review the matter and provide an appropriate solution in accordance with our Returns and Refunds Policy and applicable law.

10. Package Marked as Delivered

If the courier tracking information shows that your order has been delivered but you cannot locate it, please:

  1. Check with other members of your household or building/security personnel.
  2. Check whether the courier left the package in a safe location.
  3. Contact the courier, where appropriate.
  4. Contact us at [EMAIL ADDRESS] if you still cannot locate it.

Please contact us within [X DAYS] of the delivery status being marked as delivered so that we can investigate the issue.

11. International Shipping

[CHOOSE ONE OPTION AND DELETE THE OTHER]

Option A — International Shipping Available

We currently offer international shipping to selected countries.

International shipping costs and estimated delivery times will be displayed at checkout where available.

Estimated international delivery time is [X-X BUSINESS DAYS], depending on the destination country and shipping method.

Customers are responsible for any applicable customs duties, import taxes, local taxes, or other charges imposed by the destination country, unless otherwise stated at checkout.

Customs procedures may cause delays that are outside our control.

Customers are responsible for ensuring that the products ordered can legally be imported into their destination country.

Option B — International Shipping Not Available

We currently ship only within India and do not offer international shipping at this time.

We may expand our shipping coverage in the future and will update this policy if international shipping becomes available.

12. Shipping Restrictions

Some products or locations may have shipping restrictions.

We may be unable to deliver to certain addresses or areas where our shipping partners do not provide service.

If we are unable to fulfil an order because delivery to the provided address is unavailable, we will contact you and, where applicable, arrange an appropriate refund.

13. Multiple Products in One Order

If you purchase multiple products, your items may be shipped together or in separate packages depending on product availability, fulfillment location, and shipping arrangements.

If items are shipped separately, you may receive separate tracking information.

14. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping partners, delivery areas, costs, or business practices.

Any updates will be posted on this page with a revised "Last Updated" date.

15. Contact Us

If you have questions about shipping or the status of your order, please contact us:

[STORE NAME]

Email: [EMAIL ADDRESS]
Customer Support: [CUSTOMER SUPPORT EMAIL/PHONE]
Business Address: [BUSINESS ADDRESS]
Website: [WEBSITE URL]

Please include your order number when contacting us about a specific order so that we can assist you more quickly.