Terms of service

Last Updated: [DATE]

Welcome to [STORE NAME]. These Terms of Service ("Terms") govern your access to and use of our website, products, services, and related features.

By accessing our website or purchasing products from us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or purchase our products.

1. About Us

These Terms apply to [STORE NAME], an e-commerce business operating in India.

Business Name: [STORE NAME]
Website: [WEBSITE URL]
Email: [EMAIL ADDRESS]
Business Address: [BUSINESS ADDRESS]
Customer Support: [CUSTOMER SUPPORT EMAIL/PHONE]

In these Terms, "we", "us", and "our" refer to [STORE NAME]. "You", "customer", and "your" refer to any person accessing our website or purchasing our products.

2. Account Terms

You may be able to create an account to use certain features of our website.

You agree to:

  • Provide accurate, current, and complete information.
  • Keep your account information up to date.
  • Keep your login credentials confidential.
  • Be responsible for activity carried out through your account.
  • Notify us promptly if you believe your account has been accessed without authorization.

You must not create an account using false information, impersonate another person, or use another person's account without permission.

We reserve the right to suspend or terminate an account where we reasonably believe that the account has been used in violation of these Terms or applicable law.

You may contact us at [EMAIL ADDRESS] if you wish to close your account.

3. Eligibility

You must have the legal capacity to enter into a binding agreement under applicable Indian law to use our services or place an order.

If you are under the applicable age of majority, you may use our website only with the involvement and permission of a parent or legal guardian where required by law.

4. Pricing and Payment

All prices displayed on our website are stated in Indian Rupees (INR) unless otherwise specified.

Product prices may change from time to time. We reserve the right to modify prices, offers, discounts, and promotions without prior notice, subject to applicable law.

The price applicable to your order will generally be the price displayed at the time you complete your purchase.

Where applicable, taxes, shipping charges, convenience charges, or other fees may be displayed separately during checkout.

Payment

We may accept payment methods made available through our website, which may include:

  • Credit cards
  • Debit cards
  • UPI
  • Net banking
  • Wallets
  • Other payment methods offered by our payment partners

Payments may be processed by third-party payment service providers.

You agree to provide valid and authorized payment information and confirm that you are authorized to use the selected payment method.

If a payment fails, is reversed, is declined, or cannot be verified, we may cancel or hold the relevant order until the payment issue is resolved.

5. Product Descriptions

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, specifications, and other information displayed on our website are accurate.

However, minor differences may occur due to:

  • Screen and device settings
  • Lighting during product photography
  • Manufacturing or printing processes
  • Product batches
  • Display resolution
  • Reasonable variations in materials or finishes

Such minor variations do not necessarily constitute a defect.

If you receive a product that is materially different from what you ordered or is defective, please contact us according to our Returns and Refunds Policy.

6. Product Availability

Products displayed on our website may be subject to availability.

We reserve the right to:

  • Limit quantities of products purchased.
  • Discontinue products.
  • Modify product designs or specifications.
  • Correct errors in product listings.
  • Refuse or cancel orders where permitted by applicable law.

If a product becomes unavailable after you place an order, we will notify you and, where appropriate, provide a refund for any amount already paid for the unavailable product.

7. Order Placement and Acceptance

Placing an order on our website constitutes an offer by you to purchase the selected products.

After you place an order, you may receive an order confirmation acknowledging receipt of your order.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, reject, or cancel an order for legitimate reasons, including:

  • Product availability issues
  • Pricing or listing errors
  • Payment problems
  • Suspected fraudulent activity
  • Incorrect customer information
  • Shipping restrictions
  • Violation of these Terms
  • Other circumstances permitted by applicable law

If we cancel an order after payment has been received, we will initiate an appropriate refund for the cancelled portion of the order, subject to applicable law and the terms of the relevant payment provider.

8. Shipping and Delivery

We currently ship products to locations within [SHIPPING AREA/INDIA], subject to service availability.

Orders are generally processed within [BUSINESS DAYS] business days after successful payment or order confirmation.

Estimated delivery time is approximately [DELIVERY TIMEFRAME], depending on the delivery location and shipping provider.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.

Delays may occur due to circumstances beyond our reasonable control, including:

  • Weather conditions
  • Natural disasters
  • Transportation disruptions
  • Strikes or operational disruptions
  • Government restrictions
  • Public emergencies
  • Incorrect or incomplete delivery information
  • Courier delays
  • Other unforeseen circumstances

Customers are responsible for providing accurate shipping information.

If an order is returned to us because of an incorrect address, failed delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, additional shipping charges may apply to resend the order where permitted.

9. Order Tracking

Where available, we may provide tracking information through our shipping partners.

Once an order has been handed over to the relevant delivery provider, delivery updates may depend on information supplied by that provider.

If tracking information shows that an order has been delivered but you have not received it, please contact us at [EMAIL ADDRESS] as soon as reasonably possible.

10. Returns and Refunds

Returns, exchanges, replacements, and refunds are subject to our Returns and Refunds Policy.

Where applicable, customers may be required to:

  • Request a return within [RETURN WINDOW] days of delivery.
  • Provide the order number.
  • Provide photographs or other information showing the issue.
  • Keep the product in the required condition.
  • Follow our return instructions.

Certain products may not be eligible for return or exchange where permitted by applicable law, including products that are:

  • Customized or personalized specifically for the customer;
  • Used, damaged, washed, altered, or otherwise not in their original condition;
  • Returned without the required information;
  • Subject to applicable hygiene or other legal restrictions.

If a product is defective, damaged during delivery, incorrect, or materially different from what was ordered, please contact us at [EMAIL ADDRESS] within [RETURN WINDOW] days of delivery.

Approved refunds will generally be processed through the original payment method or another appropriate method, subject to the applicable payment provider and applicable law.

Refund processing may take [REFUND PROCESSING TIME] business days after approval.

11. Promotions, Discounts and Offers

From time to time, we may offer discounts, promotional codes, sales, contests, or other promotional campaigns.

Each promotion may have additional terms and conditions.

Unless otherwise stated:

  • Promotional codes cannot be exchanged for cash.
  • Promotions may not be combined.
  • Offers may be limited by product, quantity, customer, or time period.
  • We reserve the right to withdraw or modify promotions where permitted by law.

We will communicate material conditions applicable to a promotion at the time it is offered.

12. Intellectual Property

All content on our website, including but not limited to:

  • Logos
  • Brand names
  • Product designs
  • Graphics
  • Photographs
  • Illustrations
  • Text
  • Videos
  • Website layout
  • Icons
  • Product descriptions

is owned by or licensed to [STORE NAME], unless otherwise stated.

Such content is protected by applicable intellectual-property laws.

You may not copy, reproduce, distribute, modify, sell, publish, display, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

Nothing in these Terms transfers ownership of our intellectual property to you.

13. User Content

If you submit reviews, photographs, comments, feedback, or other content to us, you represent that:

  • You have the right to submit the content.
  • The content does not violate applicable law.
  • The content does not infringe another person's intellectual-property or privacy rights.
  • The content is not fraudulent, abusive, defamatory, or misleading.

By submitting content to us, you grant [STORE NAME] a non-exclusive, royalty-free, worldwide license to use, reproduce, display, publish, and distribute that content for legitimate business, marketing, and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

14. Prohibited Uses

You must not use our website or services:

  • For any unlawful purpose.
  • To commit fraud or facilitate fraudulent transactions.
  • To impersonate another person or business.
  • To interfere with the operation or security of our website.
  • To attempt unauthorized access to our systems or accounts.
  • To introduce malware, viruses, or other harmful code.
  • To scrape, copy, or systematically collect website content without permission.
  • To infringe intellectual-property rights.
  • To abuse promotional offers or discount systems.
  • To submit false or misleading information.
  • To harass, threaten, or abuse our employees, representatives, or customers.
  • To use our products or services for any purpose prohibited by applicable law.

We reserve the right to restrict or terminate access to our website or services where we reasonably believe that prohibited activity has occurred.

15. Third-Party Services and Links

Our website may use third-party services, applications, payment providers, shipping providers, analytics tools, advertising platforms, and other external services.

We may also provide links to third-party websites.

Third-party services operate according to their own terms and privacy policies. We are not responsible for the independent policies, security, availability, or content of third-party websites or services.

Your use of third-party services may be subject to additional terms imposed by those providers.

16. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an "as available" basis.

We make reasonable efforts to maintain accurate product information and reliable website functionality, but we do not guarantee that:

  • The website will always be available or uninterrupted.
  • The website will be completely free from errors.
  • All information will always be current or error-free.
  • Products will always be available.
  • Website functionality will be compatible with every device or browser.

Nothing in these Terms excludes or limits any consumer rights or statutory warranties that cannot legally be excluded under applicable Indian law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, [STORE NAME] shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or products.

Where liability cannot legally be excluded, our liability will be limited to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude or restrict liability that cannot legally be excluded or restricted under applicable Indian law, including applicable consumer-protection rights.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless [STORE NAME], its owners, employees, representatives, service providers, and partners from claims, losses, liabilities, damages, costs, and expenses arising from:

  • Your violation of these Terms;
  • Your unlawful use of our website or services;
  • Your infringement of another person's rights; or
  • Your fraudulent or unauthorized activities.

This provision will apply only to the extent permitted by applicable law.

19. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, transportation disruptions, strikes, internet or telecommunications failures, supply-chain disruptions, or other extraordinary events.

Where reasonably possible, we will take appropriate steps to minimize the impact of such events.

20. Suspension or Termination

We may suspend or terminate your access to our website or services if you:

  • Violate these Terms;
  • Engage in fraudulent or unlawful activity;
  • Abuse our services;
  • Attempt to compromise website security; or
  • Engage in conduct that may harm our business, customers, or service providers.

Termination will not affect rights or obligations that arose before termination.

21. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the "Last Updated" date at the beginning of this document.

Your continued use of our website after updated Terms are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

If a change materially affects an existing order or contractual relationship, we will handle that situation in accordance with applicable law.

22. Governing Law and Indian Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and other mandatory legal requirements, disputes arising out of or relating to these Terms or your use of our website shall be subject to the jurisdiction of the competent courts located in [CITY, STATE, INDIA].

Nothing in this section is intended to restrict any statutory rights or remedies available to consumers under applicable Indian law.

23. Grievance Redressal

If you have a complaint, concern, or grievance regarding our products, services, orders, or these Terms, please contact us first so that we can attempt to resolve the matter.

Grievance Officer / Contact Person: [NAME]
Email: [GRIEVANCE EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]

We will make reasonable efforts to acknowledge and address grievances within the timelines required by applicable law.

24. Contact Information

If you have questions about these Terms, please contact us:

[STORE NAME]

Website: [WEBSITE URL]
Email: [EMAIL ADDRESS]
Customer Support: [CUSTOMER SUPPORT EMAIL/PHONE]
Business Address: [BUSINESS ADDRESS]

25. Entire Agreement

These Terms, together with our Privacy Policy, Returns and Refunds Policy, Shipping Policy, and any other policies expressly incorporated into our website, constitute the terms governing your use of our website and purchase of our products, subject to applicable law.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.